Shipping and Delivery
If you have any questions about shipping or need further assistance, please contact us via your preferred method.
Representatives are available Monday-Friday 11AM-7PM. Saturday 9AM-5PM. Sunday 11AM-5PM. PST
Inquiries outside of business hours will be answered on the next business day.
Email: [email protected] or Phone: 1 (888) 889-7611
$10 Ground Shipping Flat Rate. (Our Shipping Method of Choice)
Free shipping on all orders over $200
UPS Three Day Select
UPS Second Day Air
UPS Next Day Air
Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
PLEASE NOTE: Next Day Air & 2nd Day Air are considered shipping methods, and do not necessarily guarantee a specific delivery day. Adverse weather conditions, carrier issues, and acts of G-D can delay deliveries. Shipping charges (including express shipping charges) will not be refunded.
Standard delivery time for orders within the U.S. can be between 1-5 business days. Delivery time varies depending on your location within the United States. Express shipping options are available on checkout.
We reserve the right to choose our carrier of choice for all shipments (including express shipments).
Do you ship internationally?
Yes, we ship to international locations other than U.S. Territories and Military APO/FPO addresses. International customers must use the PayPal checkout option. You do not need a PayPal account, and can use your credit card.
How do I track my order?
Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the shipping provider website. You can also track your order in your order history if you created an account. Just log into your account using your email address and password, then click on your order number in your order history. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.
When do I expect to receive my order?
Orders usually ship the same day or the next day. If we can't ship the order within a couple of days, we will contact you.
Will I have to sign for my package?
Some orders require a signature depending on the shipping method used.
How to return merchandise?
We do not offer refunds on orders for used tuxedos.
We are happy to exchange any used tuxedos or accessories. If stock is available, the customer is responsible for the shipping cost to return the item. The customer is also responsible for the ($10.00) shipping cost to send out the replacement.